Please keep a copy of your credentials email handy and give one to your crews. And it’s always good practice to test your gear before going to the field. We can help if you are stuck in the field and forgot your password, but it might take some time. With the new security protocols, all passwords have been encrypted, so we can no longer see the passwords in the system. We may have email copies of the original credentials we sent you, and we can try searching for those, but if we can't locate the password that way, we will have to reset your password to something new that is at least 8 characters.

The RTN web portal has a link to start a password recovery process that is difficult to complete, especially when you are in the field.

If you need help with the "Forgot your password?" process, contact C4G, and we can execute it for you and reset the password to anything you want it to be that is a minimum of 8 characters.