Your ability to connect to the RTN will automatically shut off if your subscription expires until a new subscription is activated. However, three automated emails will be sent to the email address in your RTN profile on the C4Gnet.XYZ portal website prior to this happening. The notices go out 30 days prior to the expiration, 10 days prior to expiration, and again when the subscription expires. Many report not receiving these notices, which is usually due to email security blocking the notices or the wrong email listed in your C4Gnet.XYZ profile. You can check your Active Subscriptions or Personal Data, where the email address that automated notices are sent to is located, by logging into the C4Gnet.XYZ portal website. Contact C4G if you suspect this has happened to your account and you need help, or go to the C4G Webstore and place an order for a new subscription, as payment will trigger the reactivation of your account.

Another thing that could trigger your connection to fail is if you attempt to log in with an incorrect password 10 times, your account will be automatically locked and a notice will be sent to the contact email listed in your C4Gnet.XYZ profile. In that case, contact us immediately, and we will reset it for you.

If neither of these reasons is in play and you still cannot log in, you may need to investigate the reasons discussed below.

POOR CELL ENVIRONMENT
FORGOTTEN USERNAME AND/OR PASSWORD
NETWORK OUTAGE
SCHEDULED MAINTENANCE